Do families, students and host families need an account?

Parents and students do not. They work from links Harbor sends them. Host families get a login, or the school can do it for them. Agents and your staff have logins.

Does Harbor replace the system we use now?

Harbor will be your international management system, and it works alongside your school management system. Enrolled students are integrated with or exported to your school system for academic requirements.

How long does it take to get set up?

Harbor can have a school set up within 48 hours. Most schools take one or two weeks to get ready on their side. Your data is imported before your team logs in.

What does onboarding cover?

A discovery call about how your programme runs. Your students, host families, agents, fees, templates and team set up. Training for your team, in person where we can. Then live, with support from the people who set you up.

Do we pay for training?

Never. Our success is your success. You do not have to pay to learn how to use Harbor.

What does Harbor cost?

An annual licence per school, priced on the size of your international roll, plus a one-off onboarding fee. Contact us for a quote.

Does it cover the Code of Practice?

Yes. Every review, offer, vet, visit and check-in is recorded as it happens and filed against the requirement it evidences. One screen scores every host family and student against your obligations. The self-review report fills itself from the records.

Does it work for Australian schools?

Yes. Attendance, critical incidents, complaints and appeals, PRISMS deadlines, the annual declaration, the written agreement and the CAAW are all in Harbor. Direct reporting to PRISMS is coming.

Do our agents have to pay, or learn a new system?

There is no charge to agencies.

Does Harbor run host family payments?

Yes. Payments are worked out night by night from the placement dates, with away nights and surcharges applied by your rules. You review the run, export a bank file, and every host family gets a statement.

What is different about Harbor?

It was built for international departments, not adapted to them. Everyone does their own part: the agent, the host, the parent. The evidence for the Code is a by-product of the day’s work. When a school asks for a change, it is usually live within the week.

For schools

Harbor is set up around your school, not the other way round.

Your agents, host families and parents do their own part inside Harbor, so your office stops relaying and re-typing. When a school asks for a change, it is usually live within the week. And from October, Harbor Connect promotes your school to over 1,000 agencies without you updating a thing.

Book a demo About Harbor Connect

Needs you now2 overdueKauri Bay College · 5 items

Sofia AlmeidaCheck-in answered "some concerns"Opened 1 hr agoCaseOpen Case opened and assigned to Hannah Reid · 8:13 am

Whitcombe familyPolice vetting expires on 12 MarchPlacement cannot continue past that dateVettingRenew

Kenji WatanabeArrives in 6 days with no placementThree candidate families availableMatchMatch

Aiko SatoWritten agreement unsigned by the guardianSent 9 days agoAgreementResend

Pacific Study GroupApplication awaiting review for 3 daysAgent has chased twiceApplicationReview

Nothing else is waiting on you.

From schools on Harbor

We recently transitioned to Harbor, and we are extremely pleased with our decision. What has impressed us most is their willingness to act on feedback and implement practical improvements that make a real difference to our day-to-day operations.
Kate Meredith, International Student Manager, Baradene College

“That is always in the back of your mind: am I doing enough? It is good having a check-in like that.”
“Really super easy to pull up expiry dates. It keeps us on track.”
“I saw another director using Harbor on their phone overseas. It just looks easy.”
“Thank you so much for all your support throughout the onboarding process.”

Who it is for

What changes for each role.

International Director

You answer for the programme, and once a year for the Code. Harbor lets you see where both stand without asking anyone, from wherever you are.

Overdue work shows up the day it is overdue
What the office knows stays in the office when a person leaves
The evidence for the Code goes on file the day it happens

Agents · Pacific Study Group

Pacific Study Group · Agreement signed · Commission

StudentStatus

Sofia AlmeidaEnrolled · arrived 21 JulyEnrolled

Yuki TanakaSubmitted 4 December · flights attachedIn review

Li Wei ChenSubmitted 4 December · flights attachedIn review

Administrator

Applications, offers, visas, flights and agents, all on the one student record, and none of it in your inbox.

Agents submit and track their own applications
You comment on any field, and the change request goes back to the family beside it
The offer letter and the invoice go out in one step

Application review · Sofia Almeida

Full nameSofia Almeida

Date of birth14 Jun 2010

Passport expiry02 Aug 2026Change requested

GuardianAna Almeida

Sent to the family: "The passport expires before the course ends. Please upload the renewed passport." The rest of the application stands.

Homestay Manager

You carry the duty of care. Harbor carries the dates, the paperwork and the reminders.

Vets, visits and renewals show up weeks before they lapse
Check-ins go out by link; a concern opens a case that minute
Every placement is recorded with its dates

Homestay check-in · Kauri Bay College

Kauri Bay College · Homestay check-in

How is the homestay going?

Very well

Mostly well

Some concernsSomething you would like Hannah Reid to know about.

I am worried

Case opened

Assigned to Hannah Reid

One person doing most of it

Many schools run international with one person and a part-time homestay manager. Harbor is set up so that person sees everything on one screen.

One list of what needs you, in order
Families, host families and agents enter their own part
Harry answers the questions that used to arrive as email

Homestay check-ins · Term 3 round · Kauri Bay College

Sent 12 AugustAnswered

Students · 4741 of 47

Host families · 3230 of 32

Parents · 4729 of 47

Very well or mostly well99 · on file

Some concernsSofia Almeida · case open · Hannah Reid1

Not yet answered26 · reminder sent Friday

Next round 23 September, after the term break. The school holidays are skipped.

Pastoral care

Check-ins for every student and every host, on your schedule.

Short check-ins go to the student, the host family and the parent by link, on the interval you set or on your term dates, with the holidays skipped. The one that says "some concerns" is escalated that minute. Anyone who does not answer is chased.

For the holidays, the parent or the agent sends a transfer-of-care plan by link and the school approves it.

Student, host and parent each get their own questions, on a schedule around your term dates
"Some concerns" opens a case assigned to a named person; a check-in gathered by phone counts too
Holiday transfer-of-care plans come in by link and are approved on the record

Transfer of care · September holidays · 26 Sep to 11 Oct

Plans for the breakStatus

Requested from parents and agents · 47Sent by link 1 September

Received · 4133 from parents, 8 from agents

Approved · 38By Hannah Reid

Sofia AlmeidaStaying with the Whitcombes, AucklandApproved

Kenji WatanabeFlying home to Nagoya, 27 Sep to 9 OctAwaiting parent

Six plans still to come; the reminder went on Monday. Every night of the break has a name against it before the term ends.

Who it works for

Built for the kind of school you are.

A secondary school with forty homestays and a primary school whose students live with a parent are not the same programme. A tick is a part of Harbor that kind of school uses.

Primary schoolStudents live with a parent or a designated caregiver. Caregiver applications, the home visit and the vetting run through the homestay part; under-10s are never placed without a parent. The student’s check-ins still go out, and short-term groups run as they do for any school.EnquiriesAdmissionsHomestayGroupsCarePaymentsComplianceAgentsHarry
Intermediate schoolAs for a primary school, with homestay on for a Year 7 or 8 programme that offers it, and short-term groups if you host them.EnquiriesAdmissionsHomestayGroupsCarePaymentsComplianceAgentsHarry
Secondary schoolThe full programme: applications, host families, placements, check-ins, host pay, groups and the Code, in one record.EnquiriesAdmissionsHomestayGroupsCarePaymentsComplianceAgentsHarry
Boarding schoolBoarding as the accommodation type, homestay for the holidays if you offer it, and transfer of care for the weeks between.EnquiriesAdmissionsHomestayGroupsCarePaymentsComplianceAgentsHarry
PTE or tertiary providerEnquiry to enrolment: the website form, Harry, applications, offers, invoices and agents, with the homestay and care parts off. For Australian providers, courses come onto the offer from your CRICOS register.EnquiriesAdmissionsPaymentsAgentsHarry
Centralised enrolments officeOne office enrolling for many schools: a state, a diocese, a group of private schools. One login for the office sees every school it enrols for; each school sees only its own.EnquiriesAdmissionsHomestayGroupsCarePaymentsComplianceAgentsHarry

Kind of school	Enquiries	Admissions	Homestay	Groups	Care	Payments	Compliance	Agents	Harry
Primary schoolStudents live with a parent or a designated caregiver. Caregiver applications, the home visit and the vetting run through the homestay part; under-10s are never placed without a parent. The student’s check-ins still go out, and short-term groups run as they do for any school.	✓	✓	✓	✓	✓	✓	✓	✓	✓
Intermediate schoolAs for a primary school, with homestay on for a Year 7 or 8 programme that offers it, and short-term groups if you host them.	✓	✓	✓	✓	✓	✓	✓	✓	✓
Secondary schoolThe full programme: applications, host families, placements, check-ins, host pay, groups and the Code, in one record.	✓	✓	✓	✓	✓	✓	✓	✓	✓
Boarding schoolBoarding as the accommodation type, homestay for the holidays if you offer it, and transfer of care for the weeks between.	✓	✓	✓	✓	✓	✓	✓	✓	✓
PTE or tertiary providerEnquiry to enrolment: the website form, Harry, applications, offers, invoices and agents, with the homestay and care parts off. For Australian providers, courses come onto the offer from your CRICOS register.	✓	✓				✓		✓	✓
Centralised enrolments officeOne office enrolling for many schools: a state, a diocese, a group of private schools. One login for the office sees every school it enrols for; each school sees only its own.	✓	✓	✓	✓	✓	✓	✓	✓	✓

Not a database to look after

Harbor’s database is in AWS Sydney, and there is nothing for your office to build or maintain. Everything a desktop database or a spreadsheet holds today is in Harbor, entered once by the person who knows it, and the reports and the evidence come out of the same record.

SmartSearch

Your policies and handbooks, searchable and cited, on a page families and staff can use. It is the same document library Harry answers from, and it works on its own for a school that wants the search first.

Harry, on your website

A chatbot for your school's website that answers from your own documents, says where the answer came from, and hands the enquiry to your office with the family's details. One script tag. It runs with the full system or without it.

Homestay pay

The pay run is already done by the time you run it.

Every night a student sleeps somewhere goes on the record the day it happens. The placement. The weekend away. The short stay. The move to a new family. By the time the fortnight ends, Harbor already knows, so nobody spends the Friday pulling it together from notes, emails and a spreadsheet.

Nights of care recorded as you do the job, not reconstructed at the end
Away periods, short stays, dietary surcharges, rate changes: the logic is covered
One review, one bank file, and a statement each family reads line by line

Harbor does the arithmetic and the remembering, so a missed night or a double payment is no longer one person’s risk.

Sofia Almeidawith the Whitcombe family · 1 to 14 MarchRecording nights

1Home
2Home
3Home
4Home
5Home
6Home
7Away
8Away
9Home
10Home
11Home
12Home
13Home
14Home

Two nights away, 7 and 8 March, recorded by the host on the Monday.

12 nights at $60.00$720.00

Dietary surcharge, 12 nights$36.00

Adjustment from last run$4.00

Whitcombe family, this run$0.00

✓ Every line traces to a night on the recordStart pay run

Group · Sakura Study Tour · 14 to 27 March

Enquiry from Pacific Study Group18 students, 2 supervisors, two weeks in MarchReceived 2 December

Quote · NZ$41,400Accepted 9 December

MOUSigned 15 December

Roster · 18 students16 host families confirmed, 2 to place

Activities · Rotorua day trip2 supervisors · ratio 1 to 9

InvoiceIssued 20 January · paid

One record for the group, and one for each student in it, with their own check-ins and nights of care.

Short-term groups

A study tour is one record, not a spreadsheet and forty emails.

The agent lodges the enquiry and builds the roster. You send the quote, the MOU and the invoice from the same record. Students, supervisors, activities and host families sit under the group, and each student still has their own record.

Quote, MOU and invoice from one record
Supervisors and activities with the ratio checked, and an evidence pack for each trip
Each student placed in homestay individually, like any other student

Coming October 2026

Harbor Connect.

Every school gets a public page for agencies and families to find. It is drawn from available school content, so there is nothing to update or re-send. Schools are promoted to over 1,000 agencies. Agencies find their next partner school from the login they already use.

Your school, always current. Fees, term dates, programmes, homestay options and the documents agencies ask for, taken from your Harbor settings. Change a fee once and every agency sees the new one.
Agencies come to you. Over 1,000 agencies already work with Harbor schools. On Connect they find you, ask to partner, and sign your agent agreement online.
Families too. A parent researching at midnight in Seoul finds your page, asks Harry a question, and you have the enquiry in the morning.

Kauri Bay CollegeCo-educational · Years 9 to 13 · Auckland, New Zealand

Programmes: Full year, one or two terms, short-term groups
Tuition 2027: NZ$18,500 per year
Accommodation: Homestay, school-arranged · NZ$420 per week
Next intake: Term 1, 27 January 2027
Languages: Enquiries answered in English, Chinese, Japanese, Korean

From Kauri Bay College's Harbor settings · todayAsk to partner

Next, after Connect

Connect+

Digital marketing for schools on Harbor that want to grow. Your programme promoted to families and agencies in the markets you choose, run for you all year, with every enquiry landing in Harbor. Details to come.

Momentum

30+ schools already live in the first six months.

More schools go live in October, the month Connect opens.

Schools on Harbor

Schools on Harbor, by region.

In New Zealand and Australia, in the first six months. A larger circle means more schools in that region.

Australia

New Zealand

Before the first call

Frequently asked questions.

Do families, students and host families need an account?: Parents and students do not. They work from links Harbor sends them. Host families get a login, or the school can do it for them. Agents and your staff have logins.
Does Harbor replace the system we use now?: Harbor will be your international management system, and it works alongside your school management system. Enrolled students are integrated with or exported to your school system for academic requirements.
How long does it take to get set up?: Harbor can have a school set up within 48 hours. Most schools take one or two weeks to get ready on their side. Your data is imported before your team logs in.
What does onboarding cover?: A discovery call about how your programme runs. Your students, host families, agents, fees, templates and team set up. Training for your team, in person where we can. Then live, with support from the people who set you up.
Do we pay for training?: Never. Our success is your success. You do not have to pay to learn how to use Harbor.
What does Harbor cost?: An annual licence per school, priced on the size of your international roll, plus a one-off onboarding fee. Contact us for a quote.
Does it cover the Code of Practice?: Yes. Every review, offer, vet, visit and check-in is recorded as it happens and filed against the requirement it evidences. One screen scores every host family and student against your obligations. The self-review report fills itself from the records.
Does it work for Australian schools?: Yes. Attendance, critical incidents, complaints and appeals, PRISMS deadlines, the annual declaration, the written agreement and the CAAW are all in Harbor. Direct reporting to PRISMS is coming.
Do our agents have to pay, or learn a new system?: There is no charge to agencies.
Does Harbor run host family payments?: Yes. Payments are worked out night by night from the placement dates, with away nights and surcharges applied by your rules. You review the run, export a bank file, and every host family gets a statement.
What is different about Harbor?: It was built for international departments, not adapted to them. Everyone does their own part: the agent, the host, the parent. The evidence for the Code is a by-product of the day’s work. When a school asks for a change, it is usually live within the week.