Your agents, host families, parents and your own team all contribute in Harbor, so nothing is typed twice and you see the whole programme on one screen.
Sofia AlmeidaAgreement signed, insurance to 20 December, check-in clearedCurrent
Kenji WatanabeWritten agreement unsigned by the guardianDue soon
Kenji WatanabeAttendance 78%, below the 80% threshold; PRISMS deadline in 6 daysDue soon
Sofia AlmeidaCheck-in answered "Some concerns" · 1 hrOpen
Case openedAssigned to Hannah ReidFrom the first enquiry to the flight home, every part reads and writes the same student record.
The evidence for the Code was not put together for an audit. The work left it behind.
Every review, offer, vet, visit and check-in is captured as it happens, by the person doing it.
One page, not three places. The agent enters the flights. The host accepts the placement. The parent signs. Each of them sees the same student, so a refund, a date change or a new address is made once and seen by everyone. Your office stops being the switchboard.
Harry, your school’s assistant, answers a family’s questions on your website at eleven at night, from your own policies, and says which document the answer came from. In the morning the enquiry is in Harbor with their details.
Every school gets a public page for agencies and families to find. It is drawn from available school content, so there is nothing to update or re-send. Schools are promoted to over 1,000 agencies. Agencies find their next partner school from the login they already use.
We recently transitioned to Harbor, and we are extremely pleased with our decision. What has impressed us most is their willingness to act on feedback and implement practical improvements that make a real difference to our day-to-day operations.
“That is always in the back of your mind: am I doing enough? It is good having a check-in like that.”
“Really super easy to pull up expiry dates. It keeps us on track.”
“I saw another director using Harbor on their phone overseas. It just looks easy.”
“Thank you so much for all your support throughout the onboarding process.”
Forty-five minutes.
